Troubleshooting Payments

Credit Card Payment Errors

Error 992

This error appears when you didn’t input the same information that your bank has in their records for the answers to their additional security questions. Mastercard SecureCode and Verified by Visa are additional levels of authentication that banks trigger for online purchases. Each bank has a different set of questions that they may ask you for this additional level of authentication, such as:

  • A different password than the customer’s online banking password

  • Date of Birth

  • Mother’s Maiden Name

Check the type (Visa or Mastercard) of credit card you’re using and contact your bank directly to let them know you’re having difficulty with Verified by Visa or Mastercard SecureCode (whichever applicable).

Bank Decline – Error 478, 481, or 483

These errors mean that your bank declined the transaction. PaySimply has no insight into why the bank declined the transaction. Please contact your credit card issuer directly and advise them that you were paying taxes with PaySimply and were on a Moneris “pay page” when you received the error. If paying by credit card is not an option, consider using our In-Person payment option at Canada Post outlets.

Credit Card Not Supported – Error 56

This error means that your credit card isn’t accepted on the PaySimply site as a payment method. This may be because your credit card processor or issuer doesn’t allow this type of transaction. Please contact your credit card issuer for more information. If you need to have the CRA recognize your payment sooner, consider using our In-Person payment option at Canada Post outlets.

Expired Credit Card – Error 482

Your credit card has expired. Please contact your credit card issuer and ask them to issue a new card. If you need to pay your taxes sooner, consider using our In-Person payment option at Canada Post outlets.

Call for Bank Authorization – Error 477

Your bank requires additional authorization before it will process a transaction on PaySimply. Please call your bank directly and describe that you intend to pay your taxes on the PaySimply website. If you need to pay your taxes sooner, consider using our In-Person payment option at Canada Post outlets.

PayPal Payment Issues

We only accept payments from PayPal accounts in Canada.

If you receive an error message while paying with a PayPal account in Canada, please contact PayPal at 1-888-221-1161 or https://www.paypal.com/ca/smarthelp/contact-us for any PayPal account assistance.

Interac e-Transfer Payment Issues

Please follow the directions in the email provided to you after the transaction failed and make another attempt using the information the PaySimply site displayed for you. Make sure that you entered the amount, question, answer, and email address correctly. If this subsequent attempt fails, please contact a member of our customer service team here.

Other Payment Option Payment Issues

For issues with any other payment option not listed above, please contact us.